Customer Support
Customer support
All businesses need a separate section for customer affairs. Customers will come for various reasons. Paying bills, repairing stuff, complains, after sales services and many reasons will be there. Officer at the reception will ask about the matter of visit, and based on given information, customer will be provided a ticket to meet a support officer.
Using CheckID FacialSense Visitor management, reception officer may create appointments for different customer support officers. At each officer desk, there will be an overhead display to show current appointment number and next appointments. Customer may wait in the queue and meet the officer when their turn has come.
Customer support officer also have an attendance device. Support office will complete the appointment and close the matter.
Quick start guide
Step-by-step guides are provided for you to start with the CheckID FacialSense Biometric Attendance system.
Key Features
The CheckID FacialSense Visitor Management system has a number of powerful features designed to provide convenient and secure experience for all visitors while reducing the visitor management complexity and burden on employees. Our system has many features including:
Auto generated pass
Automatic pass generation or specified electronic pass such as Barcode, RFID, Vehicle License plate are allowed to use as guest pass
Overhead display
Visitor management client device can be configured as an overhead display to show current and next appointments
Feedback on check-out
Customer can rate their experience when checking out. Such information will be useful to measure service quality of employees.
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